Property Management

Our pre-opening and operational management services cover all that’s required to operate a successful property. From guiding properties through the pre-opening phase to overseeing day-to-day operations, we ensure a seamless transition and exceptional guest experiences. We also ensure that effective assessment of construction and/or repair work is carried out across the board, including materials, mechanical and electrical equipment, and installation across all spaces in order to drive sustainable growth and exceed expectations in a competitive market.

We assign a specific team of engineers to projects to ensure the M&E systems are working accurately. Our experience and highly qualified team provide guidance and advice in the case of any technical issue, as well as provide detailed reports with recommendations when required. Once the project is complete, we also provide tendered services and ongoing technical support for property owners and contractors.  This also includes project forecast, management, and budgetary financial management and saving solutions.

We assess the property’s operational requirements to establish where costs can be saved without prejudicing the management standards. This is often done through detailed time of use metering, staffing evaluations and source material reviews with the objective of reducing costs for the property and its owners.

We provide detailed planned maintenance programmes with all of our property management services that forms a basis for high-quality maintenance from common area systems to technical specifics. This helps reduce the amount of M&E breakdowns and mitigates the needs for premature asset replacement.

We establish detailed budgets that provide operational management overviews that in turn help owners and property managers understand their accounts and work in close contact with accounting firms and assist in controlled management expenditure.

We study and advise on all professional management related issues, including taxation, tenancy, documentation, insurance, building modifications, community and communication, road and parking maintenance, public areas, private areas and general needs as required.

We survey the condition of all the properties we manage or engage with, and review the condition of all equipment and structure to ensure it is in a proper and safe condition. This audit is usually conducted once per year, per property, wherein an audit report will be submitted. For critical equipment and personnel training, more regular audits may be required.

We take a hotel service mind to both our own service, as  well as the customer services we help owners and property managers develop. We understand the importance of excellence and good communication, not only providing the highest quality services ourselves, but ensuring a high quality across the brand, from teams and staffing to contractors and customers.

Either monthly or annually, we are able to track accounting, operations and engineering to ensure that all on-site and off-site teams meet predetermined standards, including service, communication, health, safety and quality-control requirements.

If required, we can provide our own detailed security team that includes plans and recommendations of types of security systems and personnel required. This is usually done in conjunction with a review of security systems upon taking over management of the property.

We provide a full review and action plan for deep cleaning and regular cleaning schedules, including a review of the type of cleaning contractors required, as well as professional monitoring of the service delivery in all areas.

We review current systems and schedules to identify changes that are beneficial to the ongoing maintenance of the property. This includes staffing, skilled labourer allocation, and expectation monitoring.